Sign-in or disabled account
Use the Google account invited by your school. If Edkin says that your membership is missing, disabled, or not linked, contact your school administrator so they can verify your email and role.
Parent cannot see a student
Ask the school administrator to check the parent-student link and primary-contact setting. For privacy, Edkin support will not link a child to an account without school authorisation.
Maps, bus tracking, or pickup reference
Check that location permission and mobile data are enabled. Live bus position appears only while an authorised trip or transport workflow is sharing a current location. If a route or student assignment is missing, contact the school transport administrator.
Technical issue
Email support@edkin.in with your school name, account email, device model, iOS or Android version, and a short description. Do not send passwords, Google verification codes, full payment-card details, or unnecessary student documents.
Privacy or deletion request
For school records, contact the school that controls the account. Schools and authorised users can also email support@edkin.in for export, correction, restriction, or deletion assistance.